PROGRAMMATIC POLICIES AND OPERATIONS

The New River/Mount Rogers Workforce Development Board maintains a comprehensive set of policies and procedures to guide the administration of workforce programs and the stewardship of public funds across the region.

The Programmatic Policies and Operations Manual establishes the official policies governing program eligibility, service delivery, case management, training, supportive services, and performance accountability. It ensures compliance with the Workforce Innovation and Opportunity Act (WIOA), federal regulations, and guidance issued by Virginia Works.

This manual serves as the primary reference for Board staff, service providers, partners, and stakeholders administering workforce programs within the New River/Mount Rogers Workforce Development Area.

Download the Full Manual (PDF): Programmatic Policies and Operations Manual (Effective March 30, 2026)

Disclaimer: This document represents the official and complete set of programmatic policies adopted by the New River/Mount Rogers Workforce Development Board.

Download Individual Policies (PDF):

For ease of access, individual sections of the manual are available below. These documents are provided as a convenience for users seeking specific policy guidance.

In the event of any discrepancy, the full manual shall govern.

PART I – Policy Framework and Program Administration

• Section 1 – Program Governance and Scope
• Section 2 – Eligibility Priority and Enrollment Framework
• Section 3 – Case Management and Individual Service Strategy Framework
• Section 4 – Training Services and Work-Based Learning
• Section 5 – Eligible Training Provider List (ETPL)
• Section 6 – Supportive Services, Needs Related Payments, and Incentives
• Section 7 – Follow-Up and Retention Services
• Section 8 – Performance, Data Reporting, and Accountability
• Section 9 – Privacy, Confidentiality, and Records Protection
• Section 10 – One-Stop Operator and System Integration
• Section 11 – Transfer of Funds and Program Authority
• Section 12 – Internal Monitoring and Quality Assurance
• Section 13 – Youth Services
• Section 14 – Data Management and Reporting Controls
• Section 15 – Fiscal Governance and Cross-Reference
• Section 16 – Equal Opportunity and Nondiscrimination
• Section 17 – Grievance and Complaint Procedures

PART II – Program Operations and Internal Procedures

• Section 18 – Eligibility Determination Procedures
• Section 19 – Case File Management and Documentation Standards
• Section 20 – Employer Training Agreements and Reimbursement Procedures
• Section 21 – Supportive Services and Payment Procedures
• Section 22 – Service Authorization and Financial Obligation Controls
• Section 23 – Performance Verification and Data Validation Procedures
• Section 24 – Participant Exit and Follow-Up Procedures
• Section 25 – Youth Operational Procedures
• Section 26 – Emergency and Escalation Response Policy
• Section 27 – Cross-Manual Alignment and Supersession
• APPENDIX A – YouthBuild Program Policies and Operations Supplement

Document Control and Updates: The Programmatic Policies and Operations Manual is maintained by the New River/Mount Rogers Workforce Development Board and is subject to periodic review and update to ensure continued alignment with federal and state requirements.

The current version of the manual is effective March 30, 2026.

For questions regarding these policies, please contact:

New River/Mount Rogers Workforce Development Board
Jenny Bolte, Executive Director at jenny.bolte@nrmrworks.org

FINANCIAL MANAGEMENT AND PROCEDURES:

The Financial Management and Procedures Manual establishes the fiscal framework governing the administration, control, and oversight of all federal, state, and local funds managed by the New River/Mount Rogers Workforce Development Area Consortium Board.

This manual defines the internal control structure, financial management standards, procurement requirements, audit and monitoring processes, and fiscal accountability expectations necessary to ensure compliance with Uniform Guidance (2 CFR Part 200), WIOA fiscal requirements, Generally Accepted Accounting Principles (GAAP), Governmental Accounting Standards Board (GASB) standards, and guidance issued by Virginia Works.

The manual serves as the official reference for Board leadership, staff, the Fiscal Agent, service providers, and partners responsible for the proper stewardship of public funds.

Download the Full Manual (PDF): Financial Management and Procedures Manual (Effective July 2026)

This document represents the official and governing fiscal policies adopted by the New River/Mount Rogers Workforce Development Area Consortium Board.

Download Individual Sections (PDF)

For ease of access, individual sections of the manual are available below. These documents are provided as a convenience for users seeking specific fiscal guidance.

In the event of any discrepancy, the full manual shall govern.

Part I – Financial Management Policy

Part II – Fiscal Operations Procedures

• Section 1 – Fiscal Agent Governance and Division of Authority
• Section 2 – Organizational Fiscal Structure and Segregation of Duties
• Section 3 – Accounting System Structure and Obligation Controls
• Section 4 – Participant Financial Request Workflow
• Section 5 – Subrecipient and Contractor Invoice Review Workflow
• Section 6 – Cash Drawdown and Revenue Recognition Workflow
• Section 7 – Budget Monitoring and Over-Expenditure Prevention
• Section 8 – Purchasing Card (Credit Card) Controls
• Section 9 – Time and Effort/Payroll Controls
• Section 10 – Procurement Standards and Procedures
• Section 11 – Property and Equipment Management
• Section 12 – Financial Record Retention and Document Management
• Section 13 – Audit, Monitoring, and Corrective Action Controls
• Section 14 – Fraud Prevention, Financial Ethics, and Misconduct Controls
• Section 15 – Subrecipient vs. Contractor Determination
• Section 16 – Policy Review, Amendment, and Governance
• Section 17 – Match Tracking and Cost Share Controls
• APPENDIX A – Policy Crosswalk and Consolidation Matrix
• APPENDIX B – Master Policy Framework
• APPENDIX C – Cost Allocation Plan

Document Control and Updates: Both the Financial Management and Procedures Manual is maintained by the New River/Mount Rogers Workforce Development Area Consortium Board and is subject to periodic review and update to ensure continued alignment with federal and state requirements.

The current version of the manual is effective March 30, 2026.

For questions regarding fiscal policies, please contact:

New River/Mount Rogers Workforce Development Board
Jenny Bolte, Executive Director at jenny.bolte@nrmrworks.org